Welcome to neural frames! If you've just signed up, you may have some questions about what the neural squirrels are capable of 🐿️ Our squirrels can do a lot - but lets start with the basics!

Do I own the rights on my videos?

All created videos belong to you and no one else. We do not claim any rights to your videos. We will not use your videos unless you explicitly allow us to. If you create videos of objects that are protected by copyright, you are solely responsible for it. The same applies to uploaded audio files.

What are standard models?

neural frames allows you to choose between up to six standard models that all have their unique touches, just as every human intelligence has its own beauty. We have specialist models, which are particularly good in e.g. photorealistic or manga imagery and we have allrounder models that are all beautiful but have their own look. It's fun to play with different models and befriend them. For more info about standard models, check out this article.

What are custom models?

Additionally to standard models, you can train your own AI models on any person, object or style. It works by uploading 10-20 images of object/person. This can be a super cool feature to achieve character consistency or to make ads. You can also use custom models to achieve certain styles. In this case, it is recommended to upload 50-100 images of that style. For more info about custom models, check out this article.

What is upscaling?

Current video-generation AI models are trained on relatively low visual resolution, therefore an upscaling step is needed to get crisp videos of high resolution. Here, we have an extra AI that does nothing else but improving the videos and increasing their resolution. And it does so with absolute beauty. Unlike competitors, we don't charge extra for upscaling - in fact it is being done for every exported video by default and we are happy about every upscaled video we see.

What is rendering time?

Rendering time is defined as any seconds that you utilize when on the video synth. As an example, lets say you make a 4 minute video. If you decide to fine-tune and re-render 50% of the video, this would utilize 6 minutes of rendering time. Rendering time is not based on the duration of an exported video, it's based around how much time is used on the video synth.

Do my credits roll over month-to-month with an active subscription?

Yes! All credits, including minutes and models rollover as long as you maintain an active subscription. Once a subscription is canceled, your rollover credits would be deducted from your account.

What is the maximum length of a project?

10 minutes ⏰ If you want to extend out a project and make it longer than 10 minutes, we recommend taking the last frame in your initial project and using it as a starting frame on your new project.

How do I see how many minutes, models and prompt enhancers I have?

Your Account page displays your rendering time, how many custom models you have remaining, and for Neural Navigators you will see your prompt enhancer count.

What is the best browser for neural frames?

We recommend using Chrome when working with neural frames.

I want to change the scene in a video. How do I do that?

You'd want to try a Hard Cut! For more info, check out this article.

How do I transition one image into another?

You'd want to try our Blending feature! For more info, check out this article.

When rendering, what is the frame rate?

The frame rate when using neural frames is 25 frames per second.

I want to export a few clips from my project - how do I do that?

At this time, we don't offer a feature to only export specific clips from your projects. You would need to take the video to a post-production/editing software. In these cases, we recommend CapCut, which is a free and easy to use tool that will get your clips edited down successfully.

I just signed up for a paid subscription. How do I get the watermark to go away on the video I made as a free member?

Easy peasy! Just re-export your project, and the watermark will dissolve in thin air!

Can I edit the audio that I uploaded on the timeline?

While we currently don't offer an audio editing feature, there are free tools out there like Audacity that will allow you to edit audio seamlessly.

How do I delete a frame or a batch of frames on the timeline?

Rather than deleting, you can re-render over the project. Place your timeline cursor on the starting point that you want to re-render, and then select Create. From there, those previous renders will be written over so that you can see the new frames.

If you want to delete prompt boxes anyway, you can select the prompt and ensure it's highlighted in orange, and then press Delete on your keyboard.

What do I do when my render gets too dark?

Try increasing the Strength to get you out of the darkness! If you have a Strength of 0.60 or so, we'd recommend bumping it up to 0.80 so that you can see the light 🔦

I want to make a video featuring myself. How do I do that?

Awesome! Custom models are the starting point of making videos that include yourself in them. To get started, check out this article with more info about creating a Person model.

How can I tell how many rendering minutes or seconds I have left?

You can go to My Account or click here to see your remaining minutes, subscription status and more.

Does neural frames offer subscription offers other than month-to-month?

At this time, we only offer monthly subscriptions. However, we'd love to hear your feedback about what type of subscription you'd like to see - whether it's yearly or lifetime. To hear your feedback, contact us.

I want to understand all the functions of the Video Synthesizer - how can I learn more?

There's a lot of options on the Video Synthesizer! To get started, you can check out this article which breaks down:

I want to add lyrics to my video. How do I do that?

We currently don't offer a feature to add lyrics to your videos. However, we do have a YouTube video on services we recommend when adding lyrics.

If I cancel my subscription, do I still have access to my videos?

While we'd hate to see you go, you would still have access to your videos. It's important to note that after 90 days of inactivity on neural frames, your videos are automatically deleted to help maintain storage costs.

My video isn't coming out as expected. What do I do?

It's important to note that with AI being an emerging technology, some renders may take an unexpected turn! First, we recommend monitoring your render to make sure that everything is going in the direction that you want it to go in. Start small and add more prompting and length to your project as you go.

Sometimes, revamping your prompt can make all the difference. In some cases, even switching the model that you're using could benefit your overall project and prompt. Prompting and the model that you use go hand-in-hand and work together to provide you the best results.

Seeing things in your render that you don't want to see? That's ok! Just add those details to the Negative Prompt and try re-rendering back a few frames to see if the neural network can take care of that for you.

For prompt inspiration, we recommend Civitai.