Welcome to neural frames! If you've just signed up, you may have some questions about what the neural squirrels are capable of 🐿️ Our squirrels can do a lot - but let's start off with some general information.
Top Questions and Recommendations
What are rendering credits?
Rendering credits are defined as seconds that you utilize when rendering.
Frame-by-frame animation: 1 credit per second
Manual Text-to-video animation: The way we charge credits varies between each Text-to-Video model. Please hover over the models when starting a new project to see the credit costs per second.
Autopilot: The cost is shown on the Storyboard page before generating a video. We offer a Pricing Calculator for Autopilot on our Pricing page below the subscriptions to demonstrate costs.
What is the best browser for neural frames?
We recommend using Chrome when working with neural frames.
What is the maximum length of projects I can create?
Autopilot - 15 minutes
Frame-by-Frame: 10 minutes. To extend out projects, check out this article.
I want to add lyrics/captions to my Frame-by-Frame video. How do I do that?
You can add lyrics to your video by uploading your song and then pressing the T icon above the timeline. Please note this is only available for frame-by-frame models at this time.
I want my video to lipsync my vocals. How do I do that?
We totally hear you on wanting to see this feature! However, we currently do not offer lipsyncing. We may be building something like this in the future, so stay tuned! 👀
What are the frame rates per model?
All Frame-by-Frame models: 25 FPS
Runway: 24 FPS
Seedance models: 24 FPS
Kling models: 24 FPS
Does neural frames have an Affiliate Program?
Yes! For more info about our Affiliate program, please click here.
Subscription Management
Do my credits roll over month-to-month with an active subscription?
Yes! 3x the monthly allotment of credits rollover as long as you maintain an active subscription of the same tier or higher. Once a subscription is downgraded or canceled, your rollover credits would be deducted from your account.
How do I see my credit balance?
Your Account page shows your credit balance, but you should also see it on your Autopilot and Video Editor pages.
Does neural frames offer yearly subscriptions?
We offer monthly and yearly subscriptions! Check out our Pricing page if you want to upgrade to a yearly subscription, or look into changing your monthly subscription.
If I cancel my subscription, do I still have access to my videos?
While we'd hate to see you go, you would still have access to your videos. It's important to note that after 90 days of inactivity on neural frames, your videos are automatically deleted to help maintain storage costs.
Video types
What is the difference between text-to-video animation and frame-by-frame animation?
Text-to-video animation allows for fluid movements and actions, similar to current-day filmmaking. Frame-by-frame animation has less fluid movements, which provides more of a flicker effect. The actions and movements is similar to stop-frame animation.
What is an Autopilot Style?
Autopilot Styles allow for visual continunity. Check out this article about Autopilot Styles.
What are custom models for Frame-by-Frame?
Frame-by-frame models allow for Person, Object, and Style models. Check out this article about Frame-by-Frame custom models.
The Video Synthesizer
What is upscaling?
Current video-generation AI models are trained on relatively low visual resolution, which means an upscaling step is needed to get crisp videos of high resolution. Here, we have an extra AI that does nothing else but improving the videos and increasing their resolution, and it does so with absolute beauty. Unlike competitors, we don't charge extra for upscaling - in fact it is being done for every exported video by default and we are happy about every upscaled video we see.
Can I edit the audio that I uploaded on the video editor?
While we currently don't offer an audio editing feature, there are free tools out there like Audacity that will allow you to edit audio seamlessly.
What do I do when my Frame-by-Frame video gets too dark?
Try increasing the Strength to get you out of the darkness! If you have a Strength of 0.60 or so, we'd recommend bumping it up to 0.80 so that you can see the light 🔦
My video isn't coming out as expected. What do I do?
It's important to note that with AI being an emerging technology, some renders may take an unexpected turn! First, we recommend monitoring your render to make sure that everything is going in the direction that you want it to go in. Start small and add more prompting and length to your project as you go.
Sometimes, revamping your prompt can make all the difference. In some cases, even switching the model that you're using could benefit your overall project and prompt. Prompting and the model that you use go hand-in-hand and work together to provide you the best results.
Seeing things in your render that you don't want to see? That's ok! Just add those details to the Negative Prompt and try re-rendering back a few frames to see if the neural network can take care of that for you.
The Fine Print
Do I own the rights on my videos?
All created videos belong to you and no one else. We do not claim any rights to your videos. We will not use your videos unless you explicitly allow us to. If you create videos of objects that are protected by copyright, you are solely responsible for it. The same applies to uploaded audio files.
Where can I view the Terms of Service?
Click here to view the Terms of Service for neural frames.