Oh no! You received an error message while working on your masterpiece. We know that can be super frustrating, but we definitely need to look into the error message so that you can continue working on your music video.
What are the different ways I can talk to support?
Help Center chat
Email
Discord
What info is super helpful for our support team to have when helping me?
When writing to us, please let us know as much information as possible regarding the error message, including:
The email associated with your neural frames account
The browser that you're using
The Video ID associated with the project you received the error message on. You can find this ID on your Videos page.
The error message that you received, hopefully with a screenshot if you're able to capture it!
How do I start a chat?
So you know, each Help Center article allows for a direct chat to begin with our support team. You can click on the conversation bubble at the bottom right-hand corner to begin a chat with our team. Here's what this looks like from a Help Center article 👇
Then, select Messages to begin a new conversation!
Where do I send an email?
Easy peasy, and the old school way! You can write to [email protected] - just be sure to write to us from the email that's associated with your Account so that we can provide the quickest service.
How do I send a Discord support ticket?
First, joining our Discord server would be the best way! We can't forget to mention that we have an awesome community of experienced neural frames powerhouses that are always willing to answer general questions about projects and ways to execute your dream project.
But - back to sending the Discord ticket. We have a section in the server called Neural Support and a channel called 👋 #submit-a-ticket. Click there and select the issue type, Bug Report, then fill out the form! Boom 💥 our support team will see the ticket and get back to you!
It's important to note that Discord support is not a live chat conversation, but more like in-app messaging. We do our best to get back to you as soon as possible, because we know your time is valuable 💜