We are well aware that contacting support can be a daunting task that we sometimes have to do. However, our team is always happy to help and be a co-pilot in your neural journey.
What are the different ways I can talk to support?
Help Center chat
Email
Discord
What info is super helpful for the support team to have when helping me?
When writing to us, please let us know as much information as possible regarding your inquiry, including:
The reason you're writing in, with as much information as possible
The email associated with your neural frames account
The browser that you're using
The Video ID associated with your inquiry. You can find this ID on your Videos page.
Any additional info that would be helpful - like an error message or a screenshot where you would need some clarification
For any billing questions, please let us know:
The email associated with your neural frames account, or what email you used for Stripe
Your invoice number or receipt number
How do I start a chat?
So you know, each Help Center article allows for a direct chat to begin with our support team. You can click on the conversation bubble at the bottom right-hand corner to begin a chat with our team. Here's what this looks like from a Help Center article 👇
Then, select Messages to begin a new conversation! It's important to note that our chat tool is not a live chat, but more like an in-app message chat. We do provide estimated timeframes that we'll get back to you this way, and we always will try to get back to you as soon as possible.
Where do I send an email?
Easy peasy, and the old school way! You can write to [email protected] - just be sure to write to us from the email that's associated with your Account so that we can provide the quickest service.
How do I send a Discord support ticket?
First, joining our Discord server would be the best way! We can't forget to mention that we have an awesome community of experienced neural frames powerhouses that are always willing to answer general questions about projects and ways to execute your dream project.
But - back to sending the Discord ticket. We have a section in the server called Neural Support and a channel called 👋 #submit-a-ticket. Click there and select the issue type, whether it's I have a question or Report a Bug. Then, fill out the form! Boom 💥 our support team will see the ticket and get back to you!
It's important to note that Discord support is not a live chat conversation, but more like in-app messaging. We do our best to get back to you as soon as possible, because we know your time is valuable 💜