Experiencing an issue? We're here to help, and we do our best to be proactive in resolving any bugs so that you can continue rendering. We have multiple options when reaching out to us to submit a bug so that we can help you further.
You can write to our support team via email or join our Discord server to report a bug 🐛
When contacting support, please let us know as much of the following info as possible 👇
The email associated with your neural frames account
The operating system and browser you are using (if you can include browser version, this also helps)
The video ID or video title where you experienced an issue
The bug that you're reporting. Please provide as many details as possible -screenshots and screen recordings are really helpful
Steps to take to replicate the bug that you're experiencing
From there, our team will investigate further! 🐿️