❗ We love to hear customer feedback - if you'd like to share any reasons why you no longer want to continue rendering with neural frames, please send us a chat on Discord or write an email to our support team.
If you want to cancel your subscription, you can do this quick and right from the website. Just log into your account at neuralframes.com 🐿️
Once you're logged in, you can change or cancel your subscription right from the account portal.
It's important to note that when canceling a subscription, any rollover credits that you had would be deducted from your account balance. Additionally, after 90 days of inactivity, videos would automatically be deleted from your account to help maintain storage costs.
Wanting to look into a refund request? Please contact our Support team at [email protected] 📩